Terms & Conditions

EDIFICIO VERACRUZ, AVENIDA DE MADRID 23, 14C, BENIDORM

TOURIST LICENSE No. VT487510A

LANDLORD’S DETAILS

Dakona S.L.

CIF: B-03406881

Calle del Carmen 79, Enlo. D, San Juan de Alicante, Alicante, Spain

CONTACT PERSON

         Tara Soro

         Mob. +34 610 430 134

         helloislandbenidorm@hotmail.com

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us before submitting the booking form, so we can make any clarifications and avoid any misunderstandings.

THE PROPERTY

Guest will have the use of the full apartment, the swimming pool facilities and parking. The flat is fully furnished and includes the following:

All utilities

Bedding & Towels (bath and beach)

Kitchen equipped with the basic, including microwave and oven

WiFi

UK freview channels

Washing machine

Air-Con (cold and hot air)

CHANGES

Changes made to the booking after the initial confirmation, must be informed to the property and and get our approval.  This is inclusive of change of guests, arrival and departure times etc

BOOKING DEPOSIT

A non-refundable 30% deposit of the holiday cost is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be paid in full, plus the 250€ refundable damage deposit.

PAYMENT OF THE BALANCE

We ask for the balance to be paid no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date, then your booked dates will be treated as a cancellation and will become available for other guests.

PAYMENT METHOD

We have two methods of payment. By default, we accept payments via credit card and we encourage this form of payment as there is no cost to you. If you wish to make the payment by bank transfer into a Spanish account, please let us know and we will forward our account information.

Our payments are processed through a secure payment platform from the BBVA bank. When the time comes, we will forward a link to this platform via SMS and/or a link sent in an email to you.

SAFETY DEPOSIT

A security deposit of 250€ is required in order to check in at the property. Failure to pay this will result access being denied and the booking will be considered cancelled by you.

We recommend the safety deposit is paid with the balance of your holiday and therefore we automatically add it to your final payment. Should you wish to pay it closer to your arrival please let us know and we will organize it so we can remind you on the week of your arrival. You can forward the safety deposit via card payment any time up to 4 days prior to your arrival. These 4 days ensure enough time for checking receipt of the payment during our office working ours, taking into consideration there may be weekends and bank holidays right before your stay. Any payment of the safety deposit made after the full payment of the holiday will have to be via card payment.

This deposit will be returned within 10 days (usually within 48hrs) of the end of your holiday, less the cost of the damage/breakages, if any. We will return the safety deposit to the card you made payment with. If you paid for your stay via bank transfer then we will require details of a bank account to transfer the funds to, and we may discount any fees we may incur in doing so.

If there is a need to deduct from your safety deposit, we will inform you of this and justify the deduction.

In case of a cancellation this deposit will be returned in full, less any costs incurred for making the refund.

In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result, covering any costs that may go over the amount of the safety deposit.

ARRIVAL AND DEPARTURE TIMES

Arrivals and departures are any day of the week.

Check-in time is from 3pm to 7pm at the property.

Check-out time is before 11am.

We cannot guarantee early/late check-ins or late check-outs unless confirmed by us in advance. For check-in assistance before 8am and after 7pm a fee of 50€ may be payable locally and always by prior arrangement.

It is important you arrive at the flat no later than 7pm. Arrivals after the arranged time will incur an additional cost of 15€ per half hour and there will be a waiting time limit of 1.5hrs from the due arrival time at the property. Although we will be monitoring your flight for any delays, we strongly recommend you keep your local contact informed of any delays during your journey (details of your contact will be given to you before your arrival). If guests have not arrived 1.5hrs after the arranged check in time and no contact has been made with us to inform us otherwise, we will assume you are not able to check in on your arrival day. You will have to arrange with us a new check in time with the additional cost of 50€. A booking for which guests don´t show on the agreed time will be honored for 24hrs after the arranged check in time. After this time the booking will be considered cancelled by you and dates will be offered to other guests.

Although the above times are our official times, we try to be as flexible as possible in order to offer our guests a more relaxed arrival and departure. Therefore, we will book same day turnovers only when strictly necessary. Usually, guests may check in as early as 8am and depart as late as they need to on their departure day. However, this flexibility is not always possible and we will inform you as soon as we can if we must adhere to the official times. We reserve the right to inform you of this at any time before or during your stay.

NUMBER OF GUESTS

The flat is set up for maximum of 4 people. Only those persons indicated on the booking form will be allowed to stay at the property. Should there be more people occupying the flat than stated, we will be entitled to ask you and your party to vacate the property and cancel the booking with no right to a reimbursement of any amounts paid (excluding the safety deposit).

BOOKING RESTRICTIONS

AGE – Bookings cannot be accepted from persons under 30 years of age. For persons under 30 years of age and where the co-inhabitants of the accommodation to be rented are also under 30 years of age, it is not permitted to book online without the prior consent. Non-compliance with this rule may result in cancellation of the booking.

The owner reserves the right to refuse a booking without giving any reason

EVENTS & PARTIES – Events, large gatherings and parties, including Stag/Hen parties, are not permitted at any time in the property

We welcome remote workers, families with children, couples and friends looking to enjoy, in tranquility, the comforts of a home by the sea

MINIMUM LETTING PERIOD

The minimum stay is 1 week (7 nights), unless arranged with the owner.

POLICE REGISTRATION

As an official tourist accommodation, we are required by law to send to the police, on check-in, identification of all guests aged 14 or over, by a legal official document (such as a passport), regardless of being nationals or foreigners. The breach of this policy may carry a serious sanction for the establishment of up to 30.000€.

Closer to your arrival we will ask you to either forward to us a copy of your scanned passports before arrival or to follow a link to a website where you can complete the police registration / check-in yourself before your arrival at the property. We may ask to verify all passports at the check in.

Failure to comply and facilitate this information will deem sufficient cause to deny access to the property and cancel the booking with no right to a reimbursement of any amounts paid (excluding the safety deposit).

HOUSE RULES

    • NO SMOKING OR VAPING – inside the property.  You are welcome to smoke in the terrace.  Please be responsible with cigarette butts and be careful they are not thrown or blown off the balcony.
    • NO ILLEGAL SUBSTANCES ALLOWED – any consumption of illegal drugs, including cannabis, will be sufficient reason to terminate the booking without notice and without refund in case of a breach of this condition. Guests will be requested to leave the property immediately.
    • AWNING – only use when you are in the property and make sure it is well secured to the railings. Do not leave unattended as gusts of wind could be dangerous if they are down.
    • AIR-CON – please make sure all windows and doors are well shut before using the Air-Con and only leave it running when you are in the property. It only takes a few minutes for the flat to cool.
    • Please check on the water container in the terrace and empty as needed. DO NOT ALLOW IT TO OVERFLOW.
    • CANDLES – are not allowed inside the house. If used on the balcony please make sure they are in a safe container.
    • QUIET HOURS & NEIGHBOURLY CONDUCT – our city bylaw states that quiet time, to respect the rest of the community, is between the hours of 22hrs and 08hrs. Furthermore, to ensure your neighbours are not disturbed on their holidays, it is forbidden to play loud music or have loud gatherings in the accommodation between 21.00 till 10.00. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
    • COMMUNAL RULES – please be respectful of neighbours and communal rules. Please check notices in the building for rules pertaining to the communal areas such as the pool, parking etc.
    • PARTIES – No parties, events or gatherings allowed at any time.
    • LOST KEYS /REMOTE– Lost keys will be charged at 35€ per set. Garage remote control will be charged at 50€. TV or Aircon remotes will be charged at 40€.
    • ALL INVENTORY– must remain in the property and not be removed from the property.
    • FURNITURE – Please do not move any furniture from one room to another and on departure leave in the same position as at check-in.
    • FRONT DOOR Please lock the front door and close the windows when you leave the property unoccupied. It is your responsibility to keep the property secure and refrain from any actions that may invalidate the property’s insurance policy.
    • ELECTRICAL APPLIANCES – Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we try to be an eco-friendly holiday home.
    • ELECTRIC SCOOTERS – Scooters are not allowed to be parked in the main lobby at any time. You will however be able to leave your scooter parked in the parking lot when not in use. You can access the parking through the side gate on the left of the Blue Whale Bar. Scooters are not allowed in the lift or in the property at any time. To charge it, make sure you can take the battery with you to charge in the flat or ask the rental company to offer a charging service.
    • WHEELCHAIRS /RESTRICTED MOBILITY – If you are a wheelchair user, please make sure it fits both in the lift and through the front door to ensure your chair has access to the property. Lift: Width 680cm(2ft 3ins) and Depth: 1m10cm (3ft 8ins). Front door: Width- 730cm (2ft 4ins) Although the building is wheelchair friendly, the flat has not been specifically designed or adapted for the needs of the wheelchair disabled traveler. There are no steps in the property.  The bathroom has a walk in shower with a very small step to access it.
    • PETS – are generally not accepted in our properties. If you want to bring one with you, please check with us first. If accepted, you may be asked for an additional fee of 50€ which will go towards a thorough clean after your stay in preparation for other guests who may have allergies.
    • PARKING    – is outdoors, free of charge and is available for one car. Sorry no motorhomes or vans.  Spaces are not allocated and it is on a first come first served basis, but plenty of spaces are usually available. You will be given a remote control for access.
    • SWIMMING POOL – Open from May to October (subject to change depending on weather). Opening hours are posted at the swimming pool, but usually between 9am- 10pm. Guests are requested to abide by the swimming pool rules.

CLEANING /LINENS

A light clean at the end of your stay is included.  We will take care of linens and towels, bathroom and general dusting and disinfecting of surfaces. One set of bedding, bath and beach towel is included per person

EXTRA BEDDING -If you require an extra, this will be charged at 15€ per set (for 4 people).  If you know you will require an extra set at the time of booking, please let us know on the booking form.

Should the property be left in poor condition, requiring more intensive cleaning such as washing extra sheets and towels, washing up, removal of stains, rubbish etc., then this will be charged at 30€ per hour and deducted from the security deposit. Should the external company which does the cleaning, charge the property for any additional cleaning due to the guest’s use, these costs may be deducted from the deposit. This also includes sheets and towels stained with heavy makeup, self-tanning lotion or similar, as they are difficult stains to remove.

COVID – We try not to have same day changeovers.  When this is not possible then we leave a minimum of four hours between guests and ventilate the property as long as possible.  All surfaces and appliances are cleaned and disinfected on changeovers. We limit the number of team members in any property to two at a time.

We kindly ask guests to help us by:

    • Ventilating the property as far as practical both during their stay and upon departure.
    • Stripping and folding their own linen prior to departure
    • Thoroughly washing all cutlery and crockery with soap and hot water
    • Emptying all bins and disposing of their waste appropriately

This policy will be regularly reviewed.

 

CHANGES

Changes made to the booking after the initial confirmation, must be informed to the property and get their approval.  This is inclusive of change of guests, arrival and departure times etc

 

CANCELLATION POLICY

If you must cancel your holiday more than 8 weeks before it is due to start, then your deposit will be forfeit. If you must cancel less than 8 weeks before the holiday, then the full balance remains due and is not refundable.

All cancellations must be notified in writing and it is in your best interests to tell us as promptly as possible so that we have the maximum chance of re-letting. We will make all reasonable efforts to re-market and re-let your accommodation. If we are successful, we will return your payment less any difference in pricing and/or administration fee to cover the costs of re-letting. Should the reason for your cancellation be included in your insurance terms we will make all reasonable efforts to issue you with the necessary documentation for your insurers.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

CANCELLATIONS MADE BY US

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

INSURANCE

We strongly advise that you take out comprehensive travel insurance including coverage against trip cancellation and against personal injury and property. If you choose not to have travel insurance, then you accept responsibility for any loss or damage that you and members of your party may incur and no claims will be made against us.

GUEST INJURY DISCLAIMER

The owner of the property cannot be held responsible for any accident or injuries occurred to all any guests during their stay at the property under any circumstances.

COMPLAINTS

Every effort has been made to ensure that you have an enjoyable and memorable holiday. Any problem or complaint which the guest may have concerning their holiday must be immediately reported directly to us and we will endeavor to put matters right. We are here to help. Any complaints not reported to us/the property manager at the time and only reported after the guest has returned from holiday will not be considered by the proprietor.